Refund policy

RETURNS & REFUNDS POLICY

Please check the product description, measurements and available sizes carefully before ordering. If you are unsure about sizing, please contact us before purchasing.

CHANGE OF MIND OR WRONG SIZE

For eligible online purchases, you must notify us that you wish to return an item within 14 days of receiving your order. You then have a further 14 days to send the item back.

We do not offer direct exchanges. If you require another size, please return the eligible item for a refund and place a new order.

Customers are responsible for return postage when the wrong size has been selected or they have changed their mind. We recommend using a tracked service, as returned items remain the customer’s responsibility until they reach us.

RETURN CONDITION

Items may be tried on as they would be in a shop but should be returned unworn, unwashed, clean and, where possible, with the original tags attached.

We may reduce a refund if an item has been handled beyond what is reasonably necessary and this has reduced its value. This includes items returned with marks, makeup, fake tan, perfume, smoke, pet hair, damage or signs of wear.

FAULTY, DAMAGED, INCORRECT OR MISSING ITEMS

If an item arrives faulty, damaged or incorrect, or something is missing from your order, please contact us as soon as possible—preferably within 48 hours—at lvtrends20@gmail.com with your order number and photographs where appropriate.

The 48-hour request helps us investigate quickly and does not affect your statutory rights. Where an item is faulty, damaged or incorrect, we will cover reasonable return costs where legally required.

REFUNDS

Approved refunds will be returned to the original payment method. We will process the refund within 14 days of receiving the returned item.

When an entire eligible order is cancelled, the original standard delivery charge will also be refunded. Additional charges for express or upgraded delivery are not refundable beyond the standard delivery cost.

NON-RETURNABLE ITEMS

Personalised or custom-made products and sealed hygiene-sensitive goods that have been unsealed cannot normally be returned for a change of mind. This does not apply where an item is faulty or not as described.

Sale items have the same statutory rights as full-price items.

To request a return and obtain the correct return address, email lvtrends20@gmail.com with your order number.

Nothing in this policy affects your statutory rights.